2022 Contact Center Innovations:Successful Case Study Snapshots

What will be the most significant innovations in contact centers for 2022?

Join us for this annual look at the most notable developments in contact centers, ones that moved the KPI metrics needle, delivered a positive return on investment, or were unique, real-world innovations that mattered.

On this special roundtable webcast, our panel of experts from UJET, Kore.ai, and 8x8 present concrete examples and stories of actual implementations that met with significant success.

On this roundtable webcast, our panelists will highlight:

– How to leverage speech and interaction analytics to anticipate buyer behavior and increase sales
– How the collaborative contact center improves agent efficiency and CX
– How to leverage smartphones for a more connected and cohesive customer experience
– How to ensure greater infrastructure resiliency and mitigate risk by moving to the cloud
– How agent assistants transform the customer and agent experience
– Why AI-native contact centers are the future of customer service

Don't miss this live event on Wednesday November 2nd, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar 2022 Contact Center Innovations: Successful Case Study Snapshots.

PRESENTERS           MODERATOR   image
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Justin Robbins
Senior Director, Corporate Communications & Evangelism
Nick Orlando
Director of Product Marketing
Karina Howell
Senior Product Marketing Manager
Bob Fernekees
CRM magazine