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Welcome to the
Customer Experience Center! |
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Customer service has evolved from the call center to the contact center to now the customer experience (CX) center, a more accurate moniker to describe how the modern contact center handles multiple integrated customer channels.
The CX center concept clearly defines management's commitment to an overarching business strategy of improving customer experiences to create positive business outcomes.
But how to get there from here?
Join our panel of experts from UJET, NICE CXone, and 8X8 as we discuss the technology and processes that contact centers can take to reimagine their role as the center of customer experience.
On this webcast, you will learn:
– How to transform your contact center into a driver of strategic insights and business innovation
– Ways to identify and address points of friction throughout the customer journey
– What customers expect today – and how that's evolved
– How to reduce costs and boost containment rates with smarter self-service
– Eliminating barriers between your agents and the subject matter experts
– Why collaborative coaching is key for remote and hybrid contact centers
Bring your questions to our speakers live!
Don't miss this live event on Wednesday August 31st, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Welcome to the Customer Experience Center!
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MODERATOR |
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Justin Robbins
Senior Director, Corporate Communications & Evangelism
UJET |
Mechele Herres
Sr. Product Marketing Manager
NICE CXone |
Dean Holmes
Director, Product Marketing
8x8 |
Bob Fernekees
Publisher
CRM magazine
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