Welcome to the
Customer Experience Center!

The evolution of the call center, as a concept, can easily be tracked by noting the changes in its continuously morphing name. The call center became the contact center as more channels were deployed and integrated. Now the customer experience center (CX Center) extends the concept of the simple call center by focusing on its intended purpose rather than the channels it supports.

Aside from being more aligned with its actual intended function, the new moniker, CX center, clearly announces management's commitment to an overarching business strategy of improving customer experiences to create positive business outcomes.

But how to get there from here?

Join our panel of experts, all with years of successful implementations in the contact center space, while discussing the technology and processes that contact centers can take to reimagine their role as the face and accountable influencers of customer experience for their organizations.

Don't miss this live event on Wednesday August 31st, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Welcome to the Customer Experience Center!

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