Work Smarter, Not Harder, with
Workforce Optimization

Workforce optimization (WFO) is a business strategy focused on balancing customer satisfaction, service levels, employee scheduling, operational costs, and other key performance metrics to get the maximum benefit from your contact center agents. WFO also ensures employees are appropriately scheduled, trained, monitored, evaluated, rewarded, and engaged.

WFO includes every functional aspect of running a modern contact center, including workforce management, quality management, business intelligence and analytics, and concepts like agent engagement and customer retention programs.

Join our panel of experts and learn how WFO can help your organization predict surges in demand.

Don't miss this live event on Wednesday August 17th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Work Smarter, Not Harder, with Workforce Optimization.

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