Speech Analytics in the Contact Center


	Speech Analytics in the Contact Center

Speech analytics can glean critical insights from the torrent of unstructured voice data flowing through a contact center. It is no wonder that speech analytics is one of the fastest-growing call center technology segments.

Join our panel from Gryphon.ai, UJET, Talkdesk, and Verint on this wide-ranging webcast and listen to the recommendations of experts who have scores of successful implementations to inform their presentations.

In this webcast, we will tackle:

– How technology has changed speech analytics
– How to avoid common speech analytic mistakes
– How to leverage speech technology to onboard agents faster
– Ways to accelerate the ROI of implementing speech analytics
– Gathering the right data for deeper customer insights
– How to uncover hidden insights in unstructured interaction data
– Increasing the value of speech analytics by combining it with other contact center solutions
– How to modernize your speech analytics program for today's customer behaviors

Make sure to bring your questions and take advantage of our panelists to guide you on what makes sense for your company.

Don't miss this live event on Wednesday, June 1, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Speech Analytics in the Contact Center.

PRESENTERS				MODERATOR

Greg Armor Executive Vice President Gryphon.ai	Justin Robbins Senior Director, Corporate Communications & Evangelism UJET	Taylor Johnson Senior Product Marketing Manager Talkdesk	Kelly Koelliker Senior Director of Content Marketing Verint	Bob Fernekees Publisher CRM magazine