Why customer engagement is only half of the equation

The way to deliver better customer experiences is by addressing needs quickly and consistently. The most impactful organizations are those that recognize expectations in the Customer Service landscape are more than touchpoints -- they must deliver swift, convenient experiences based on positive engagements and resolutions regardless of the channel used for resolution. Don't miss this informative session. Register today.

Moderator Bob Fernekees, VP and Group Publisher, Information Today, Inc. is joined by analyst, Paul Greenberg of The 56 group, and Sheri Kahn, VP, Customer Workflow & Industry Solutions at ServiceNow for a conversation on how your organization can:

-- Proactively and preemptively resolve requests and issues quickly and consistently
-- Improve transparency for the customer
-- Enhance the employee experience through better customer service
-- Give your organization's brand a boost with a better customer experience

Don't miss this live one-hour event on Wednesday, November 10, 11:00 AM PT / 2:00 PM ET.

Register now for our upcoming webinar: An Imperative: Deliver Great End-To-End Customer Experiences. You'll learn how to improve your organization's CX operations and responses.

Paul Greenberg
The 56 Group
Sheri Kahn
VP, Customer Workflow & Industry Solutions
Bob Fernekees
VP and Group Publisher
Information Today, Inc.