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AI-Powered Self-Service:
The Next Step in Empowering Your Customers |
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Providing a well-implemented self-service strategy will help you achieve a classic win-win scenario for your organization. Research shows that customers overwhelmingly prefer self-service over speaking with a human agent, and return-on-investment analysis will reveal that self-service is far less expensive than getting an agent involved.
Join our panel of experts From Khoros, Cognigy, NICE CXone, and Verint and learn which AI-powered self-service options are available and how you should plan to incorporate these powerful technologies into your tech stacks and strategic plans.
On this webcast, we will discuss:
-- How intelligent self-service reduces costs while boosting loyalty
-- How combining AI and online communities can enhance your self-service strategy
-- How virtual agents do the work of 1,000, with ROI in months
-- How adopting critical digital channels impacts the entire customer journey
-- Solutions that integrate AI with digital—and how adopting them will expand the boundaries of CX
-- How automated self-services support millions on social channels alone
-- How to make smarter conversational AI experiences with holistic digital-first approaches
-- How to go beyond a bot leveraging things you already have
Don't miss this live event on Wednesday March 30th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar AI-Powered Self-Service: The Next Step in Empowering Your Customers.
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MODERATOR |
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Nick Hill
General Manager
Khoros Community
Khoros |
Derek Roberti
VP of Technology
Cognigy |
Kevin Lee
Global Head of Digital
NICE CXone |
Brian Yang
Sr. Director of Product Management
Verint |
Bob Fernekees
Publisher
CRM magazine
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