Customer Journey Management for Maximum Customer Engagement


	Customer Journey Management for Maximum Customer Engagement

Customer journeys can be defined as the complete sum of experiences that customers go through when interacting with your company.

Join our panel of experts from CSG, Service Journey Strategies, Thunderhead, and Ambit/SugarCRM as they present their experience-based recommendations for managing the customer journey process, from establishing a journey model to moving prospects through each phase of the sales funnel to retaining them as customers for life.

On this webcast, we will discuss:

-- Why enabling customer journeys is more powerful than dictating them
-- How to manage customer journeys across departments and functional themes
-- How a journey model is key to optimizing customer journey management and business outcomes
-- Listening in real-time for optimized cross-channel engagement
-- The structural conflict you have to address to break down silos and maximize journey results
-- Presenting customer journey engagement to the sales team for conversion to revenue
--How employee experience journeys maximize operational success

Don't miss this live event on Wednesday February 23rd, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Customer Journey Management for Maximum Customer Engagement.

PRESENTERS				MODERATOR

Joshua Davidson Executive Director of Digital Engagement Solutions CSG	Hank Brigman SVP/Practice Lead Service Journey Strategies	Ray Gerber Chief Product Officer Thunderhead	Christian Wettre SVP & GM, Sugar Platform Ambit/SugarCRM	Bob Fernekees Publisher CRM magazine