The events of the past few years have escalated interest in all cloud services. The ability to connect with remote workers, while always a core feature, has sprung to the forefront, as supporting work-from-home agents has become key to retaining staff and providing even better customer experiences.
Join us on this roundtable webcast and learn from experts from Khoros and Conduent about the specific issues you should consider when evaluating on-premises versus cloud solutions.
On this webinar we will discuss:
-- The benefits of moving to a CCaaS solution
-- The key differences between contact center and customer experience as a service
-- Why your CCaaS needs to support a digital-first strategy
-- How a digital-first strategy improves agent retention, CX, and efficiency
-- Current market acceleration trends—what are your peers doing?
-- The essential issues to consider before selecting a trusted partner
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Bob Fernekees
VP and Group Publisher
Information Today, Inc. |
Don't miss this live event on Wednesday, February 2nd, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Contact Center as a Service (CCaaS): Why Now Is the Time. |
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| SPEAKERS |
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Lisa Hotchkiss
Associate Director of Product Marketing
Khoros |
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Ramana Reddy
Product Leader, Experience Design & Development
Conduent |
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