To deliver excellent customer experiences that lead to higher customer satisfaction, loyalty, and profits, you need a voice-of-the-customer (VoC) program to guide your efforts.
Join our experts from Verint and Concentrix and learn how to incorporate a voice-of-the-customer program into your organization to align your company with the experiences you aspire to deliver.
On this webcast, we will discuss the following:
– Measuring the success and quality of engagements on multiple channels
– Creating a holistic CX strategy that maps to all your channels by importance
– Determining which metrics will ensure high-quality customer interactions
– How humanizing feedback guides your overall VoC success
– Using a four-part customer-first framework to direct your VoC strategy
| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
Don't miss this live event on Wednesday, November 30th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Voice-of-the-Customer Programs Guide CX Improvement. |
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| SPEAKERS |
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Aditi Mehta
Director of Go to Market
Verint |
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Jackie Potts
Vice President, VoC Product Marketing
Concentrix |
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