Megatrends in Customer Technology:
Expert Predictions for 2022 and Beyond

In the 25 years since the launch of CRM Magazine in 1997, an entire ecosystem of customer technologies has completely transformed the way organizations deliver customer support, market, and sell their products and services.

In this roundtable webcast, we will ask our panel of industry luminaries to peer into the future and share their predictions for which trends will yield the most significant opportunities or challenges in the near and long term.

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Join NICE, Calabrio, eGain and Kore.ai as they discuss:

-- The critical role of agent management in CX
-- How AI & analytics can ensure your CX is everywhere ready
-- How advances in Conversational AI will transform customer service
-- Why the gap between "best" and "average" CX is increasing
-- The ROI of breaking down data silos
-- The TOP analyst-recommended technology imperative for digital CX transformation
-- Can machines learn too much about a customer?
-- Real-world wow stories for digital customer service at scale

This glimpse into the future is always fun and fascinating. Join us and make sure to ask our panelists what's coming down the line that strategic planners need to consider.

Don't miss this live event on Wednesday January 12th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond.



PRESENTERS               MODERATOR
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Andy Traba
Director of Product Marketing
NICE
Dave Hoekstra
WFO Evangelist
Calabrio
Sam Hahn
Technology Evangelist
eGain Corporation
Rob Kassel
SVP Product Management
Kore.ai
Bob Fernekees
Publisher
CRM magazine