Digital transformation efforts have failed in many customer service organizations since they focused on installing the pipes (channels) but not what flows through the pipes (answers/advice/content).

The root-cause? Inside-out knowledge design, high user effort, inconsistent content silos, fragmented context, and lack of insights.

The solution? Knowledge Hubs that deliver enthusiastic user adoption by leveraging modular architecture, AI, analytics and user-centric design on an open, secure platform. Learn more about the what, why and how of knowledge hubs for successful digital transformation of customer engagement at this webinar.

Bob Fernekees
CRM magazine
Don't miss this live one-hour event on Wednesday, October 6th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar The Secret Behind Successful Digital Transformation of Customer Engagement.

Sam Hahn
Technology Evangelist
eGain Corporation