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If speech recognition for voice self-service is so hard, how are some companies delivering a CX on par with humans while others make you feel trapped in a bad IVR jail?
Join us for a crash course on speech technology and the very latest on capture accuracy so you can understand the difference between speech rec on your phone versus the speech rec for contact centers and why that matters.
Participate and learn:
-- Why speech recognition is never 100% right -- How to bridge the gap between what you say vs. what the ASR hears -- The "art of listening" in conversational AI -- Real-world examples of speech-to-text getting it wrong but NLU making it right
Don't miss this live one-hour event on Wednesday, May 19th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Why Doesn't Your Voice Virtual Agent Understand What You Say? |
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PRESENTERS |
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Brian Morin CMO SmartAction |
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Helena Chen Director of Product Marketing SmartAction |
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MODERATOR |
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Bob Fernekees Publisher CRM magazine |
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