Two of the key metrics resulting from most people working from home in 2020 are the increase in call center contacts and the increase in criminal attempts to take over customer accounts. The verification and authentication of inbound customer contacts has been tolerated by consumers as a necessary trade-off to protect them from fraud while efficiently answering their inquiries.

But there is a better way to begin each customer contact in a secure manner, one that protects consumers and eases this immediate point of friction.

Join Neustar thought leaders to discuss how contact centers are implementing next-generation authentication and identification technologies to let customers through faster and block out fraudsters.

Key takeaways:

-- Overview of probabilistic and deterministic authentication models
-- Why a hybridized approach to caller authentication is best
-- An overview of how STIR/SHAKEN works
-- Where it will (and will not) help call centers in combating account take-over attempts

Don't miss this live event on Wednesday, March 31st, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Who's Calling? Risk, Customer Experience, and Identity Authentication.
Lance Hood
Senior Director of Inbound Authentication
Bob Fernekees
CRM magazine
Audio is streamed over the Internet, so turn up your computer speakers!