With the vast number of tools, data sources, and stakeholders involved in the strategic success of Customer Experience success (CX), what roles do the C-Level executives play in envisioning all the elements that tie it together?
Clearly, it must be a team effort, but who is driving the bus? How are the priorities of customer service, marketing, and sales managed? What about the CTO?
Join our experts from Calabrio and Optimizely who will explore these topical C Level management issues and strategies:
-- Aligning the C-suite on business objectives and mobilizing employees in a remote work environment
-- The value of breaking down data silos across sales, marketing, and operations
-- How contact center data can support cross-functional teams
-- Creating a digital-first strategy from front-end visual design to back-end architecture
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Bob Fernekees
VP and Group Publisher
Information Today, Inc. |
Don't miss this live event on Wednesday, December 15th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar C Level Leadership: Who Owns Customer Experience? |
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| SPEAKERS |
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Terri Kocon
Product Marketing Manager
Calabrio |
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Kirsten Allegri-Williams
Chief Marketing Officer
Optimizely |
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