Sixty percent of U.S. households do not have a landline, just a smartphone. In a nation of 330 million people, there are 276 million smartphones. The numbers are convincing: It is time to transition to a mobile-first customer service strategy.
With smartphones, users can access all the service channels—voice, chat, apps, even video—on one device. The challenge for many organizations is to redirect their customer support efforts to leverage this undeniable device preference among most consumers.
If you are grappling with how to make the transition to a mobile-first customer strategy, join our experts from First Orion and UJET and learn how to take full advantage of the device in everyone's hands.
On this webcast, we will discuss:
-- Why mobile is not a channel
-- Why omnichannel won't work in a mobile-first world
-- How to leverage smart-device capabilities for better CX
-- How the phone call is still an essential part of connecting with customers
-- Why an unknown phone call could affect your brand reputation
-- How branding your calls can increase customer satisfaction and loyalty
Don't miss this live event on Wednesday, December 1st, 11:00 AM PT / 2:00 PM ET.
Register now to attend the webinar Customer Service in a Smartphone World. |
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| SPEAKERS |
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Baker Johnson
CMO
UJET |
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Christine Guinan
Senior Account Executive
First Orion |
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| MODERATOR |
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Bob Fernekees
VP and Group Publisher
Information Today, Inc. |
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