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What were the most significant innovations in contact centers in 2021?
Join us and find out how our panel of industry experts from NICE, Calabrio, UJET and Language I/O will answer this central question, backed up with real-world proof points from their extensive implementations throughout the year.
We will look at return-on-investment numbers, improvements in key performance indicators, and examples of significant success their clients have achieved by applying technology to drive innovation in the contact center. This discussion will highlight real-world results to help you build a strong business case and help you gain executive buy-in to support your contact center strategy.
On this webcast, our experts will discuss:
-- Why call centers will no longer exist within 10 years
-- How proactive conversational AI just changed the game forever
-- How to create scale and reliability that can support the world's largest contact centers
-- How to deliver more natural conversations while decreasing handle time and increasing satisfaction
-- How analytics is driving CX outside of the contact center
-- How contact center insights can help drive sales and marketing efforts
-- How translation services allow customer support communications inside an agent's workspace
-- How multilingual support communications are now part of CRM chat, email ticket, and social media messaging
Don't miss this live event on Wednesday, November 3rd, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar 2021 Contact Center Innovations – Successful Case Study Snapshots.
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MODERATOR |
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Dr Mark K. Smith
General Manager
NICE CXone ContactEngine |
Dena Balabas
VP, Professional Services
Calabrio |
Braeden Daly
Sr. Product
Marketing Manager
UJET |
Carissa Bhardwaj
Director of Product Management
Language I/O |
Bob Fernekees
Publisher
CRM magazine
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