In 2021, most large organizations have prioritized improving their customer experience (CX) metrics to distinguish their business and successfully compete in their markets. What is overlooked in many scenarios? The role employees have in making this top priority a reality.

The impact employees have on CX is undeniable. Engaged, well-trained employees are more likely to deliver excellent experiences, even in the face of difficult interactions. Engaged employees are more productive, get more value from the tools they use, and leave less often.

How do you engage your workforce? Join our panel of experts and learn from their recommendations and experiences.

Don't miss this live event on Wednesday, October 27th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Linking Employee & Customer Experience: Workforce Engagement Management.

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Audio is streamed over the Internet, so turn up your computer speakers!