The evolution from call center to contact center to customer engagement center (CEC) reflects an evolving vision for an organization's central customer-facing entity, a vision that centers on delivering consistent, high-quality customer experiences (CX).

A well-designed CEC will provide highly personalized customer communications from every current and future channel for interacting with customers. It emphasizes a single view of the customer, which includes their previous history, intent, sentiments, and even proactively anticipating their needs. The improvements in CX will drive all of the positive drivers' organizations' desires and improve operational efficiencies for the customer service organization that CEOs love.

Join our expert panel and find out how to design a customer engagement center to maximize business outcomes and intelligently leverage the new crop of AI-assisted solutions, which will only increase in the next decade.

Don't miss this live event on Wednesday, September 1st, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Designing a Customer Engagement Center.

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