What does creating a customer-first organization really mean?

Fundamentally, it means viewing all aspects of the sales journey first from your customers' perspective and then from your company's. Put your customers at the center of your decision making and your company will benefit.

A well-implemented customer-first strategy will keep your customers happy and boost your profits long term.

Join our panel of experts from NICE CXone, UJET, and First Orion and find out how your company can benefit from putting customers at the center of all your decision-making.

Join us as we discuss:

-- How enterprises can make the customer experience (CX) measurement their blueprint for success
-- Why businesses must understand and act on customer preferences
-- How to create a simplified framework for your customers' journeys
-- Why omnichannel is not a customer-first approach
-- How to leverage branded calling to boost your omnichannel customer engagement
-- How a phone call can lift ROI by five times

MODERATOR

Bob Fernekees Publisher CRM magazine

Don't miss this live event on Wednesday, September 15, 11AM PT / 2PM ET.

Register Now to attend the webinar Creating a Customer-First Organization: Technology & People.