Does your company inadvertently add to its operational costs by encouraging customers to call your contact center?

Let's face it, with 85 percent of customers preferring to give self-service a try rather than talk to a customer service representative, you're at odds with delivering what customers desire while increasing your own costs. That's a lose-lose strategy.

Join our webcast with experts from Kustomer and Yext and learn what you can do to satisfy your customers by catering to their preferences—and save yourself some money in the process.

On this webcast, we will discuss:

-- The current state of customer service and the growing need to provide both customers and agents with self-serve support
-- New research that identifies 'speed to resolution' as a key to better Customer Experiences (CX)
-- How AI search and chatbot technology can lower business costs, increase CSAT scores, and improve overall operational efficiency

Don't miss this live event on Wednesday, September 22nd, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar 2021 Customers Demand a Strong Self-Service Strategy.
Andrea Paul
Director of Research
Joe Jorczak
Head of Industry, Service & Support
Bob Fernekees
CRM magazine