Customer experience management (CEM) platforms will be a crucial growth driver of the business-to-consumer (B2C) sector in the next decade. The market for CEM solutions is estimated to grow 18 percent annually through 2027, with eventual sales hitting $27 billion. This market is hot right now for a reason.
Large consumer B2C companies need data-centric, artificial intelligence-enhanced solutions to drive efficiencies for, and interactions with, their customers.
If your company is considering a CEM strategy to propel future growth, plan on attending this roundtable webcast. Our panel of customer experience experts will outline the benefits of CEM and the results achieved with well-planned implementations.
Join our experts from Verint, NICE CXone, UJET, and CSG as we discuss:
-- How CEM insights can prioritize your business's next improvement
-- How leading B2C companies use CX to improve KPIs and ROI
-- How to increase lifetime value using digital self -service and AI driven channels
-- How to integrate customer preferences throughout the digital customer journey
-- Why it's essential to unify customer data across sales, marketing, and support
-- How to enhance customer journeys through app-centricity
-- How an orchestrated journey provides value in real-time for customers
-- How to move beyond mapping to layered intelligence
Don't miss this live event on Wednesday, August 25th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Customer Experience Management for Driving B2C Growth. |
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| PRESENTERS |
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Eric Head
VP, Experience Leadership
Verint |
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Tamsin Dollin
Senior Product Marketing Manager, AI & Automation
NICE CXone |
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Braeden Daly
Head of Product Marketing
UJET |
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Blake Godkin
Director of Strategy and Advisory, Experiences Practice
CSG |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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