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It seems that every survey of business leaders cites customer experience (CX) as a crucial stated goal for their organization. But how does a company deliver CX that differentiates them from their competitors, especially when customers have higher expectations than ever?
Join our panel of customer experience experts from NICE, Calabrio, Vonage, and Upstream Works and find out how you can help transform your organization's CX efforts in a way that wows customers and delivers tangible business outcomes.
On this webcast, we will cover these topics:
-- How AI helps to "wow" customers on every interaction
-- How to leverage voice-of-the-customer (VoC) data to drive CX innovation
-- How to personalize conversations and make them customer-centric
-- How to create personalized, end-to-end engagements for greater customer loyalty
Don't miss this live event on Wednesday, July 14th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Transformational CX – Designing experiences that wow customers.
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| PRESENTERS |
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MODERATOR |
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Michele Carlson
Sr Product Marketing Manager
NICE |
Dave Hoekstra
WFO Evangelist
Calabrio |
Kay Phelps
Principle, Contact Center Solutions
Vonage |
Jeff Palmer
Chief Revenue Office
Upstream Works |
Bob Fernekees
Publisher
CRM magazine |
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