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The combination of speech analytics and artificial intelligence (AI) is a powerful tool for understanding what customers are communicating and how to address their intent, even in real time. That's a game changer. Natural language processing and understanding technologies can be extended one step further to include quality management and agent coaching, even while the customer is still on the phone.
Self-reported surveys certainly provide useful information, but speech analytics and AI can provide a much more accurate picture of what customers are communicating because the technologies are working with all the information, not just a sample of the whole.
Join our panel of experts on this roundtable webcast and learn what can be accomplished when speech analytics and AI are the drivers of customer experience.
Don't miss this live event on Wednesday, June 2nd, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Speech Analytics & AI: A Game-Changer for CX.
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