There are plenty of practical benefits gained by implementing a virtual contact center in your organization, ones that have nothing to do with preparing for a worst-case scenario—which we've all collectively experienced in the past year. But one benefit that very early on made itself a necessity is the ability to conduct business seamlessly even in the face of calamity.

Fortunately, virtual contact enters offer all the customer-facing components businesses need to serve customers, including voice, email, chat, messaging, and self-service tools to answer questions quickly and deliver on key performance indicators. They also can support a far-flung workforce with workforce optimization, coaching, and other employee-focused engagement tools to help develop agent skills and improve retention. Plus, they enable business continuity by virtue of their very architecture.

Join us on this educational roundtable webcast and find out how your organization can benefit by moving your contact center into the cloud.

Don't miss this live event on Wednesday, May 5th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Virtual Contact Centers: Lessons learned in uncertain times.

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