There are plenty of practical benefits gained by implementing a virtual contact center for your organization, ones that have nothing to do with preparing for a worst-case scenario—which we've all collectively experienced in the past year.

Fortunately, virtual contact centers offer all the customer-facing components businesses need to serve customers, including voice, email, chat, messaging, and self-service tools to answer questions quickly and deliver on key performance indicators.

Join us on this educational roundtable webcast featuring our panel of experts from Calabrio, Zendesk, and and find out how your organization can benefit by moving your contact center into the cloud.

On this webcast, we will cover:

-- How leveraging the cloud can enable more complex processes and capabilities
-- The role of flexibility in periods of rapid change
-- How customers have handled the push to virtual contact centers
-- How these trends point to tactics and technologies used
-- How to boost NPS and cut costs by automating calls and chats with conversational IVR
-- How conversational AI automates and deflects inbound support and augments agents

Don't miss this live event on Wednesday, May 5th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Virtual Contact Centers: Lessons Learned in Uncertain Times.

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Dave Hoekstra
WFO Evangelist
John White
Director, Solutions Consulting
Adam Devine
Bob Fernekees
CRM magazine