Interactive voice response (IVR) solutions have evolved tremendously over the past few years and still manage half of all customer inquiries, especially for complex issues. Fortunately, this workhorse of customer service has expanded far beyond the much-maligned phone-tree-based systems that have frustrated customers for decades.

Modern IVRs can incorporate natural language processing, conversational AI, and call back features; predict caller intent; capture information for context and continuity; and include a whole host of customer-friendly features that can quickly and painlessly retrieve information.

To find out the latest advances in IVR technology and how they can help your business serve customers quickly and accurately, join us on this roundtable webcast.

Don't miss this live event on Wednesday, March 10th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Smart IVRs for Exceptional Service.

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