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The customer journey affects every customer, and journey improvements power key performance indicators that drive the bottom line. The larger the organization, the more difficult it is to overcome structural, technological, and cultural challenges that impede change and increase risk.
Learn from our panel of experts from Calabrio, Kitewheel, Zendesk, and Thunderhead how customer journey analytics can help your company understand and transform your own customer journeys, keeping them firmly on target with continuous improvements across customer satisfaction, financial, and strategic metrics.
On this webcast, we will discuss:
-- How customer journey analytics can be used to improve customer experience
-- Key customer experience trends and how to measure customer experience quality
-- How understanding these experiences can impact a business's bottom line
-- Why customer journey analytics has become one of the hottest topics in business today
-- How to build better customer relationships and improve retention with integrated sales and service analytics
-- The role CX teams play in maximizing customer lifetime value
Don't miss this live event on Wednesday, January 27th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Customer Journey Analytics: Improving CX at Scale.
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| PRESENTERS |
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Brad Snedeker
Director, Product Marketing
Calabrio |
Mark Smith
President
Kitewheel |
Amy Lin
Lead Product Marketer, Analytics
Zendesk |
Ray Gerber
Chief Product Officer
Thunderhead |
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