The experience of the past year has highlighted workforce optimization (WFO) as a critical component of managing contact center agents regardless of their location. WFO solutions encompass a range of technologies and applications and enable excellent service by supporting agents as front-line brand ambassadors. Discover how analytics can drive your workforce strategy and how analyzing the content of calls, texts, chats, and forms can grow revenue and lead to a better customer experience.

Join our panel of experts from Calabrio, Zendesk, CallMiner, and CallTrackingMetrics on this roundtable webinar and learn how WFO solutions allow contact centers to run efficiently and empower agents to become more productive.

On this webinar, you will learn:

-- Three ways workforce optimization can help improve your agent experience
-- How analyzing customer issues can reduce inquiries and increase resolution speed
-- The value of automating instant communications back to your customers, in their preferred method of communication
-- How analytics can drive your workforce strategy in providing the best CX
-- How to adapt your KPI models to the new world order
-- The EX of CX and how to address your remote agent challenges

Don't miss this live event on Wednesday, April 7th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Workforce Optimization for More Productive Agents and Satisfied Customers.


 
PRESENTERS  
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Dave Hoekstra
WFM Evangelist
Calabrio
Oliver Nono
Director of Customer Success North and South America
Zendesk
Brian LaRoche
Director of Event & Field Marketing
CallMiner
Jason Smith
Sales Engineer

CalltrackingMetrics