The experience of the past year has highlighted workforce optimization (WFO) as a critical component of managing contact center agents, comprehensively, regardless of location.

WFO solutions encompass many different technologies and applications and enable excellent customer service by supporting agents as front-line brand ambassadors. Call recording, quality monitoring, workforce management, coaching and e-learning, performance management, and even speech analytics fall under the WFO umbrella. From the call center to the back office, WFO is a crucial component to any customer-focused enterprise.

Join this roundtable webcast and learn how WFO solutions enable contact centers to run efficiently and increase customer satisfaction.

Don't miss this live event on Wednesday, April 7th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Workforce Optimization for More Productive Agents and More Satisfied Customers.

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Audio is streamed over the Internet, so turn up your computer speakers!