According to one current survey, two out of three customers use at least three channels, on average, to connect with customer service. That's one of the more conservative estimates of how customers are inclined to switch channels when contacting a company for support. The critical point here is that customers will use the most convenient communication method available to them at any given moment.

Organizations must respond coherently to channel hopping customers by unifying data across all of their customer support touchpoints so that the information gathered in one channel is seamlessly available in others.

If your company struggles to unify data across channels, learn what our panel of experts recommends to present a clear, consistent omnichannel support strategy.

Don't miss this live event on Wednesday, March 24th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar The Omnichannel Support Imperative.

Interested in Sponsoring?


Audio is streamed over the Internet, so turn up your computer speakers!