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According to one current survey, 67% of customers use at least three channels, on average, to connect with customer service. Clearly, customers will use the most convenient communication method available to them at any given moment.
If your company struggles to deliver consistent service across channels, learn what our panel of experts from Edify, Zendesk, UJET, and Talkdesk recommend to create a clear, consistent omnichannel support strategy.
On this webcast, we will cover these omnichannel service insights and issues:
- Key trends in CX across five critical areas in 2021
- Unifying every interaction--from first engagement to last
- How to eliminate channel switching for better CX
- Why agents with the right tools create happier customers
- How to deliver mobile-enabled predictive and contextual CX
Enterprise customer service must catch up to the existing omnichannel standard -- the phone
If your organization is tackling any of these omnichannel issues, join us and learn how to implement the most effective CX strategies based on the best practices of successful companies.
Don't miss this live event on Wednesday, March 24, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar The Omnichannel Support Imperative.
| PRESENTERS |
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Andrew Larty
Sr. Client Operations Manager
Edify |
Sartaj Kaur
Lead Product Marketer Sunshine Conversations
Zendesk |
Baker Johnson
VP Marketing
ujet.cx |
Kevin McNulty
Director, Product Marketing
Talkdesk |
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