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WEDNESDAY, OCTOBER 14 - 11:00 AM PT / 2:00 PM ET
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Customers want to solve problems or answer questions themselves at any time, rather than speak with a customer service agent. Chatbots seem like an ideal approach and are in many organizations' plans. However, you've likely heard stories of companies not achieving the results they expected. Success requires setting the right expectations, understanding the required resources and skillsets, and having a solid process from design to launch.
Attend this webinar to hear practical guidance on the steps to create great customer experiences with an enterprise chatbot solution. ServiceNow will share how they went from concept to deployment of ServiceNow Virtual Agent for their customer support and the art of the possible when using Artificial Intelligence (AI) to dramatically improve the support experience.
Key takeaways:
-- Four-step process for a successful implementation -- Designing appropriate topics to maximize success and satisfaction -- Real-world impact on customer experience and measuring success
MODERATOR |
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Bob Fernekees Publisher CRM magazine |
Register Now to attend the webinar Enterprise Chatbots: Practical Guidance for Great Customer Experiences. |
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PRESENTERS |
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Howard Shaw Product Owner of Artificial Intelligence, Now Support ServiceNow |
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Santiago Abascal Technical Support Manager, Now Support ServiceNow |
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Todd Idler Product Marketing Director, Customer Workflows ServiceNow |
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