Real-World Lessons from T. Rowe Price on Building Client Trust and Loyalty
Real-World Lessons from T. Rowe Price on Building Client Trust and Loyalty
 
 

WEDNESDAY, OCTOBER 14 - 11:00 AM PT / 2:00 PM ET

Customers want to solve problems or answer questions themselves at any time, rather than speak with a customer service agent. Chatbots seem like an ideal approach and are in many organizations' plans. However, you've likely heard stories of companies not achieving the results they expected. Success requires setting the right expectations, understanding the required resources and skillsets, and having a solid process from design to launch.

Attend this webinar to hear practical guidance on the steps to create great customer experiences with an enterprise chatbot solution. ServiceNow will share how they went from concept to deployment of ServiceNow Virtual Agent for their customer support and the art of the possible when using Artificial Intelligence (AI) to dramatically improve the support experience.

Key takeaways:

-- Four-step process for a successful implementation
-- Designing appropriate topics to maximize success and satisfaction
-- Real-world impact on customer experience and measuring success

MODERATOR
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Bob Fernekees
Publisher
CRM magazine
Register Now to attend the webinar Enterprise Chatbots: Practical Guidance for Great Customer Experiences.

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Howard Shaw
Product Owner of Artificial Intelligence, Now Support
ServiceNow
 
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Santiago Abascal
Technical Support Manager,
Now Support
ServiceNow
 
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Todd Idler
Product Marketing Director, Customer Workflows
ServiceNow
 
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