WEDNESDAY, SEPTEMBER 23 - 11 am PT / 2 pm ET

 
COVID-19 has changed everything. Consumers are still very wary of exposure to the virus and want to get more things done digitally. While this had always been the case with millennials and Gen Z, COVID-19 has forced older demographics, who are even more concerned about virus exposure, to go digital. The same old limited digital service capabilities do not cut it in this new environment. What are the new digital requirements for contact centers? How are leading companies leveraging digital to scale customer service cost-effectively? Register for the webinar to find out more.

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Register Now for this webinar titled Digital Engagement in the Pandemic Era: Current State and How to Deliver.

Audio is streamed over the Internet, so turn up your computer speakers!
 
SPEAKER
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Sam Hahn
Technology Evangelist
eGain Corporation
 
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Christy Nolan
Director, Digital Sales & Operations
NRG Energy
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine