THURSDAY, SEPTEMBER 10 - 11 AM PT / 2:00 PM ET

 
Companies simply cannot hire their way out of supporting increased volumes of inbound calls. They must adapt new technologies to optimize at scale, meet newer generations online and transform their support mix to encompass multiple channels.

Adding digital channels with AI-powered chatbots to handle inquiries like scheduling appointments and answering FAQs can help deflect increasing inbound call volumes and leave agents to resolve the more complex tasks.

Join us to learn how to implement an effective digital engagement strategy that improves customer satisfaction.

-- Redirect your customers from phone calls to their favorite messaging channel
-- Manage your activity more easily and reduce your costs by encouraging asynchronous interactions
-- Increase customer satisfaction by reducing waiting times

Register Now to attend the webinar "5 Steps to Digital Transformation."

Audio is streamed over the Internet, so turn up your computer speakers!
 
SPEAKER
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Max Ball
Director, Product Marketing, Contact Center
RingCentral
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
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