5 Steps to Help Improve
Your Digital Engagement During COVID-19 and Beyond
The Covid-19 pandemic has forced contact centers to transform overnight. The remote workforce has grown exponentially, and companies are now being forced to prioritize and expand self-service and digital channels in their contact center operations. A few months ago, this technology was optional but now it is a necessity in order to adapt and survive.

Faced with the demands of this “new normal,” companies are reassessing their approach and taking a hard look at whether their digital platform has what it takes to meet the demands of their current business challenges and whatever new ones may come along.

In this webinar, we will discuss a 5-step approach to helping businesses improve their digital engagement approach to help mitigate current pains and future proof their engagement strategy. The 5 phases we will discuss are:

-- Fortify your digital self-service
-- Amplify your digital support
-- Empower your employees
-- Optimize your support strategy
-- Evolve to the next level of self-service

Register Now to attend the webinar “5 Steps to Help Improve Your Digital Engagement During COVID-19 and Beyond.”
 

 
PRESENTER
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Akhil Talwar
Director of Product Management
Bold360 by LogMeIn
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
 
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