How to Deliver Exceptional
CX in Challenging Times
Contact centers have recently been faced with a challenge of previously unheard-of scope and complexity: How can you quickly move most, if not all, of your agents to work-from-home in a way that maximizes productivity, keeps agents safe and above all keep your customers satisfied. This webinar shares what we learned to help you make the "new normal" actually feel more "normal."


Find out about new ways of seamless delivery in operations and remote agent engagement that drives CSAT back up. Gain insights into how to build a solid foundation for a work-from-home contact center model with scale and agility to keep your customers satisfied.

Benefit from best practices to keep your remote agents engaged and productive. Learn more on remote scheduling, monitoring, and training that boost morale, foster collaboration and friendly competition and improve performance and have them deliver a superior CX like they had before the COIVD-19 crisis struck.

Register Now to attend the webinar "How to Deliver Exceptional CX in Challenging Times."

Shawna Malecki
Senior Product Marketing Manager
NICE inContact
Bob Fernekees
CRM magazine