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Conversational Service Analytics:
Customer Support in a Pandemic
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Customer service is hard enough in normal times, but add a pandemic to the mix, and you have a recipe for uncertainty, frustration, and real damage done to customers seeking critical information. But conversational service analytics can help manage critical services in times of extreme need and disruption.
Join us on this first ever look at conversational service analytics and see how integrated AI behavioral analytics, AI speech analytics, and analytics-driven quality management can all work together in real time to provide efficient and concise customer experiences.
What the world has experienced with the COVID-19 pandemic and resulting severe economic and ordinary life disruptions has made it very clear that providing focused customer service can be a lifeline for customers, citizens, and neighbors alike during an emergency of global proportions.
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine |
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia |
LeAnn Hopkins
Sr. Business Consultant
NICE |
Lauren Maschio
Sr. Product Marketing Manager
NICE |
Join us on Wednesday, July 22, 11:00 a.m. PT, 2:00 p.m. ET.
Register Now to attend the webinar "Conversational Service Analytics: Customer Support in a Pandemic."
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