Conversational Service Automation:
Customer Support in a Pandemic

 
 
 


Customer service is hard enough in normal times, but add a pandemic to the mix, and you have a recipe for uncertainty, frustration, and real damage done to customers seeking critical information. But conversational service automation can help manage critical services in times of extreme need and disruption.

Join us on this first ever look at conversational service automation (CSA) and see how integrated omnichannel support and relevant technologies like data analytics, conversational analytics, IVR, voice bots, security, robotic process automation, and customer feedback history can all work together in real time to provide efficient and concise customer experiences.

What the world has experienced with the COVID-19 pandemic and resulting severe economic and ordinary life disruptions has made it very clear that providing fundamental customer service can be a lifeline for customers, citizens, and neighbors alike during an emergency of global proportions.

Register Now to attend the webinar "Conversational Service Automation: Customer Support in a Pandemic."

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