Agent attrition, engagement and satisfaction continue to be elusive to many contact centers. Recent research on the state of agent experience and engagement in today’s contact centers talks about the drivers behind — Agent satisfaction, motivation, attrition, training, onboarding and many more — and reveals why agent experience (AX) is foundational for good customer experience (CX).
Learn more about this research and a maturity model that will help you see where you stack against your peers with regards to agent experience.
Join us to learn about:
-- The Drivers for agent engagement, motivation and challenges
-- How to establish a framework for AX maturity
-- The five stages of AX maturity
-- How to improve the agent experience, and directly drive Customer Experience (CX)
Register today for this discussion titled "Moving up the Agent Experience (AX), One Step at a Time."
Audio is streamed over the Internet, so turn up your computer speakers!