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For contact center-based service providers who represent their clients at various stages of the customer or patient lifecycle, optimizing that experience -- while preserving or enhancing their client's brand -- is the ultimate goal. Yet how do you ensure those goals are consistently met on every interaction in your busy engagement center?
Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.
By attending this webinar you will learn:
-- How AI-fueled omnichannel speech analytics works
-- How speech analytics and best practices dramatically improves coaching approach and agent performance
-- How Avadyne has successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance
-- How speech analytics helps improve the image, products and processes of both the service provider and the client
Register Now to attend the webinar "How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics!"
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Pete Hamlin
Senior Director of Business Intelligence
Avadyne Health |
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Brian LaRoche
Director of Outreach Marketing
CallMiner |
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