Conversational AI:
Real-World Use Cases in Customer Service


Conversational AI offers a seminal advancement in the way customers interact with contact centers. The implication for customer service is life-altering: better, faster, more accurate service for customers; lower costs with higher customer satisfaction metrics for companies. Plus, the value of conversational AI will continually increase as it learns on the job.

Join our panel of experts from Vonage, NICE inContact, and Solvvy on this roundtable webcast and find out which types of real-world use cases are showing the most promise and the best return on investment, and where to begin for quick wins.

On this webcast we will cover:

-- Trends from the latest customer experience research, including consumer preferences on service and channels
-- How to start your CX automation journey
-- The next steps, including the move into intelligent communication and interactions
-- Tips for achieving success with conversational AI in a digital world
-- The difference between first-generation rule-based chatbots and truly intelligent chatbots
-- AI benefits for customer service and the next benefits beyond operational efficiency

Register Now to attend the October 21st webinar, Conversational AI: Real-World Use Cases in Customer Service.

image image headshot headshot
Bob Fernekees
CRM magazine
Noam Fine
Sr. Director, Software Engineering
Tamsin Dollin
Senior Product Marketing Manager
NICE inContact
Mahesh Ram
CEO and Co-founder