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Mobile-First Customer Care:
Many Channels, One Device
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Smartphones are literally always accessible to customers—we check our phones at least 80 times a day, or every 12 minutes, according to one study.
Yet in designing their customer service, many companies haven’t yet made the leap from a bygone era where customers used discrete channels and devices rather than their smartphones, which combine all the channels: voice, internet, SMS, chat, video, etc.
Join our panel of experts from Glance, NICE inContact, and UJET on this webcast and learn what it means to have a mobile-first mind-set when it comes to customer care that corresponds to the way customers actually use their mobile devices.
On this webcast, you will learn:
-- Why Gartner and Deloitte consider mobile support to be critical to the success of your mobile app strategy
-- How you can empower your customer care agents to join customers in the app for real-time problem solving
-- How to create customer-specific omnichannel routing
-- Tips on improving agent performance and customer experience
-- How to ensure seamless interactions between remote agents and customers over mobile devices
-- How to deliver customer service journeys on mobile, web, or phone entry points
| MODERATOR |
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine |
Tom Martin
Chief Executive Officer
Glance |
Brian Mistretta
Director of Product Marketing
NICE inContact |
Vasili Triant
Chief Business Officer
UJET |
Join us on Wednesday, July 15, 11:00 a.m. PT, 2:00 p.m. ET.
Register Now to attend the webinar "Mobile-First Customer Care: Many Channels, One Device." |
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