Mobile-First Customer Care:
Many Channels, One Device

 
 
 


Smartphones are literally always accessible to customers—we check our phones at least 80 times a day, or every 12 minutes, according to one study.

Yet in designing their customer service, many companies haven’t yet made the leap from a bygone era where customers used discrete channels and devices rather than their smartphones, which combine all the channels: voice, internet, SMS, chat, video, etc.

Join our panel of experts from Glance, NICE inContact, and UJET on this webcast and learn what it means to have a mobile-first mind-set when it comes to customer care that corresponds to the way customers actually use their mobile devices.

On this webcast, you will learn:

-- Why Gartner and Deloitte consider mobile support to be critical to the success of your mobile app strategy
-- How you can empower your customer care agents to join customers in the app for real-time problem solving
-- How to create customer-specific omnichannel routing
-- Tips on improving agent performance and customer experience
-- How to ensure seamless interactions between remote agents and customers over mobile devices
-- How to deliver customer service journeys on mobile, web, or phone entry points



MODERATOR PRESENTERS   headshot
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Bob Fernekees
Publisher
CRM magazine
Tom Martin
Chief Executive Officer
Glance
Brian Mistretta
Director of Product Marketing
NICE inContact
Joshua Mazgelis
Solutions Consultant
UJET


Join us on Wednesday, July 15, 11:00 a.m. PT, 2:00 p.m. ET.

Register Now to attend the webinar "Mobile-First Customer Care: Many Channels, One Device."