Self-Service
for Higher Customer Satisfaction

 
 
 


Most people don’t want to speak to customer service representatives, especially for minor questions, but even for major ones that could be better answered with a link to an instructional video. Certainly, intelligent chatbots, new self-learning technologies like artificial intelligence and robotic process automation, and knowledge bases can help customers get their inquiries answered swiftly and accurately without escalation to a human agent. These automated processes can also be proactive, as with service outage alerts, canceled airline bookings, and known-issue notifications. All of these tools can help customers resolve their problems without having to make that dreaded call to the contact center.

Join our panel of experts and find out what options are available to deliver world-class self-service that will improve your customer experience, cut costs, and insulate your customer care team from mundane repetitive tasks, allowing them to concentrate on higher-level issues.

Register Now to attend the webinar "Self-Service for Higher Customer Satisfaction."

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