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Self-Service
for Higher Customer Satisfaction
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Most people don't want to speak to customer service representatives, especially for minor questions. Certainly, intelligent assistants, chatbots, and new self-learning technologies like artificial intelligence and robotic process automation can help customers get their inquiries answered swiftly and accurately without escalation to a human agent.
Join our panel of experts from Verint, NICE inContact, and Zendesk and find out what options are available to deliver world-class self-service while improving customer experiences, reducing costs, and freeing agents from repetitive tasks, allowing them to concentrate on higher-level issues.
On this webcast, you will learn:
-- Why self-service should be a strategic focus for any scaling support organization
-- How to navigate digital self-service transformation as a journey, not a destination
-- How to automatically deflect, route, and respond to customers in conversational channels
-- How to utilize self-service in the "new normal" to provide an exceptional experience
-- Why offering digital channels is essential for today's contact centers
-- How integrating digital into self-service improves CX and agent load
Register Now to attend the webinar Self-Service for Higher Customer Satisfaction.
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| MODERATOR |
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine |
Mike Biros
VP Engagement Management Professional
Verint |
Lisa Hotchkiss
Principal Solutions Marketing
NICE inContact |
Jeremy Korman
Sr. Self-Service Product Marketing Leader
Zendesk |
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