2021 Contact Center Innovations:
A Preview


What are the most valuable contact center innovations so far in 2020? Where are executives deriving the most return-on-investment or operational efficiencies? There are so many technological innovations taking place in the contact center space that it can be difficult to spot the trends that are driving better business outcomes and leveraging stronger competitive advantages. Artificial intelligence, robotic process automation, speech analytics, workforce optimization, and more are all part of the discussion.

Join us on this wide-ranging roundtable topic and find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike.

Register Now to attend the webinar "2021 Contact Center Innovations: A Preview."

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