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Cognitive Customer Service and Support |
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What is cognitive customer service and support? The term “cognitive” is a catchall phrase for technologies that simulate human thought processes and includes self-learning algorithms that use data mining, pattern recognition, and natural language processing to mimic the way the human brain works.
What does this mean for customer service and support applications? It virtually ensures improved customer satisfaction, better customer experiences and engagement, and actionable customer insights. Organizations that employ cognitive customer service and support technologies early and correctly will realize a major competitive advantage in the marketplace.
Join us on this webcast and learn how to plan for cognitive customer service and support.
Register Now to attend the webinar "Cognitive Customer Service and Support."
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