The cost of delivering poor customer service is approximately $83 billion a year, according to research conducted by Greenfield Online and Datamonitor/Ovum analysts. Having the right platform and analytics tools will help your company deliver great customer experiences.
Well-implemented omnichannel voice-of-the-customer (VoC) platforms can provide your business the tools your call center teams and executives need in order to make adjustments to stay on track and consistently deliver great customer experiences that keep your customers coming back.
Join our panel of experts from Calabrio and Gladly and find out how a well-designed and -executed VoC program can help your company consistently deliver better customer experiences. In this event, we will cover how to:
-- Unlock the voice of the customer through analytics.
-- Incorporate real-time customer insights and feedback into your contact centers.
-- Use cross-channel customer data to improve your overall customer experience.
-- And learn three core analytics technologies that deliver more actionable insights.
| MODERATOR |
 |
PRESENTERS |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Bob Fernekees
Publisher
CRM magazine |
Brad Snedeker
Director, Product Marketing
Calabrio |
Ryan Floersch
Head of Product Marketing
Gladly |
 |
 |
 |
| |
 |
 |
Attend this live event on April 15th at 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar "Voice-of-the-Customer Programs for Better Customer Experiences."
|