Smart IVRs:
for Better Customer Experiences
 
 
Interactive voice response (IVR) software is still the workhorse of customer self-service, especially in the voice channel. Nevertheless, managing large volumes of customer queries in a cost-effective way while delivering superior experiences is uniquely challenging.

On this webcast we’ll focus on the advances in IVR that have helped elevate it past the traditional menu trees, a list that includes chatbots, callback integration, onmichannel support, visual IVR, natural language processing, and artificial intelligence.

Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.

Register Now to attend the webinar "Smart IVRs for Better Customer Experiences."

Interested in Sponsoring?