Call Center to Customer
Engagement Center in 2020
THE NEXT LEVEL OF SERVICE

  
 
 

If your contact center is thrilling neither your customers nor management, you should consider upgrading to a modern customer engagement center (CEC) that includes multiple channels for customers to connect with you, including voice, social media, chat, SMS, web pages, and email. A CEC will also help you retain context around customers as they move across various channels.

Join our panel of experts from Gladly, Zendesk, and Vonage and learn what steps you can take to transform your call center into a true customer engagement center.

On this webcast, you will learn:

-- How more customer context decreases the need for customers to repeat and recap
-- How to streamline cross-channel customer activity into a single customer conversation
-- Why messaging will continue to be the channel of choice
-- Why all service will be self-service
-- What challenges are faced by employers, employees, and customers
-- How the cloud can help solve the challenges posed by work-from-home environments

Register Now to attend the webinar "Call Center to Customer Engagement Center in 2020 – The next level of service."
 
 
MODERATOR PRESENTERS     headshot
image image image headshot
Bob Fernekees
Publisher
CRM magazine		 Ryan Floersch
Head of Product Marketing
Gladly		 Katherine Kelly
Sr. Director, Product Marketing
Zendesk		 Brian Gilman
VP Product & Solutions Marketing
Vonage