Call Center to Customer
Engagement Center in 2020



If your contact center is thrilling neither your customers nor management, you should consider upgrading to a modern customer engagement center (CEC) that includes multiple channels for customers to connect with you, including voice, social media, chat, SMS, web pages, and email. A CEC will also help you retain context around customers as they move across various channels.

If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.

Register Now to attend the webinar "Creating a Customer Engagement Center."

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