Why Is Customer Experience
So Darn Important?

(And How to Improve Your CX Efforts)
 
 
Customer experience (CX) is an integral part of customer relationship management and a much larger aspect of customer service. CX encapsulates all aspects of a customer’s interactions with an organization, from discovery to sales to support. And 60% of people are willing to pay more for better experiences, according to a study by American Express.

Investing in CX programs offers a return on investment that makes a strong case for better serving customers. According to a recent report by the Temkin Group, companies earning $1 billion annually can expect to increase their earnings, on average, by an additional $700 million within three years of investing in customer experience. That translates to a compelling 70% increase in revenue within 36 months.

So how do you get started on or expand your CX initiatives?

Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.

Register Now to attend the webinar "Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)."

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