Why Is Customer Experience
So Darn Important?

(And How to Improve Your CX Efforts)


Customer experience (CX) is an integral part of customer relationship management and a much larger aspect of customer service. CX encapsulates all aspects of a customer’s interactions with an organization, from discovery to sales to support.

So how do you get started on or expand your CX initiatives?

Join our panel of experts from Glance, Kitewheel, Confirmit, and Calabrio on this illuminating webcast and learn from the top experts in the field why CX is more important than ever during the current pandemic.

On this webcast, you will learn:

-- Why customer journey initiatives top the “must continue” list
-- Which three priorities deliver the most value to your organization
-- How to deliver digital customer experiences that still feature the human touch
-- Why customer experience is so important in real-world terms
-- How major brands deliver in-app human guidance that increases CSAT, loyalty, & ROI
-- How CX has become critical to your digital brand promise
-- How real-world companies have made it happen (case studies)

PRESENTERS   headshot
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Tom Martin
Chief Executive Officer
Mark Smith
Howard Lax
Principal Director
CX Consulting
Brad Snedeker
Director, Product Marketing

Join us on Wednesday, June 3, 11:00 a.m. PT, 2:00 p.m. ET.

Register Now to attend the webinar "Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)."