Business Intelligence and Customer
Analytics in a Work From Home Setting:
Uncovering Hidden Value

 
 
 


Data by itself is useless. Without gleaning actual insights from data that can be acted upon to solve a business issue, collecting vast amounts of it will only obscure patterns and prevent any understanding of what it all means.

Think about the extraordinary circumstances we are experiencing right now, in the midst of a global pandemic, with millions of workers working from home for the first time and businesses struggling to make the best of an unbelievable situation. BI and customer analytics can uncover hidden value from these difficult challenges.

Join our experts from NICE and Zendesk for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.

-- Why unified behavioral insights makes customers and agents happier
-- How purpose-built analytics help maintain organizational focus
-- How customer analytics has evolved over time
-- What modern customer analytics can bring your business
-- Ways that customer analytics can help during challenging times

Register Now to attend the webinar "Business Intelligence and Customer Analytics in a Work From Home Setting: Uncovering Hidden Value."


 
PRESENTERS MODERATOR
headshot headshot image
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia
Andrew Forbes
Sr. Product Marketing Manager
Zendesk
Bob Fernekees
Publisher
CRM magazine